Create a Message

You can create messages in the new message form. This is the same form that's used for replying to and forwarding messages.

How do I create a new message?

  1. In any mail folder, click New new message, or press CTRL+N on the keyboard.

    You can also create a new message while you're viewing the address book. On the toolbar, click Address Book address book, and then use the search text box to find the person or group you want to send a message to. Right-click the recipient's name in the list, and then click create message to contactNew Message.

  2. Enter the recipients you want on the To and Cc lines. For more information about recipients, see Add or Remove Recipients.

  3. Type a subject.

  4. Type your message in the message body.

  5. When you're finished typing the message, click sendSend or press ALT+S to send it.

What else do I need to know?

  • You can be given permission by your administrator to send as another person in your organization. After the permission has been configured to allow you to send as that person, you can use the From line to create a message with that person listed as the sender. To make the From line available, click Options in the message toolbar, check Show From, then click OK to return to the message window. To use the From line, type the name of the person you have been given permission to send as, or click the down arrow next to From, select Other e-mail address, then choose the address you want to send as from the Address Book.

    You can use the Message Options section of the Mail Tab to turn on the From line for all messages.

  • When you reply to a message, the heading information (To, From, and Subject) is filled in for you. When you forward a message, To is left for you to fill in. To learn more, see Reply To or Forward a Message.

  • While you're creating a message, you can set the message format to HTML or Plain text using the list at the top of the message form. If you select HTML, a text formatting toolbar appears above the message body. You can use the toolbar to change the font of the whole message or the parts you select. In addition to the default formatting options, you can add options to the toolbar by clicking Customize expand icon at the end of the formatting toolbar and then selecting the check box next to the option you want to add. For more information about how to format messages, see Format Messages.

  • If you’ve been sending a large number of e-mail messages, or a few messages to a large group of recipients, you may reach the sending limit for your mailbox. The sending limit is based on the number of recipients you send messages to in a 24-hour period and varies depending on your organization’s settings. If you’ve gone over that limit, you’ll see a warning the next time you try to send a message.

    E-mail that you compose while over the sending limit will automatically be saved to your Drafts folder. After waiting awhile, you can open the e-mail from your Drafts folder and try again to send it. If you’re still over the sending limit, you’ll see the warning message again. The e-mail will stay in the Drafts folder until you send it or delete it. If you’ve waited a full 24 hours and still receive the same warning when you try to send a message, try reducing the number of recipients.

  • The following options are available on the toolbar when you create a message.


    Button Description


    Sends the message to the recipients.


    Saves the message in the Drafts folder but doesn't send the message.

    attachment icon

    Attaches a file to the message. For more information about how to attach files, see Working with Attachments.

    address book

    Opens the Address Book to look up recipient names.

    check names

    Checks the names of the message recipients in the Address Book or in your Contacts folder. For more information about how to resolve names, see Add or Remove Recipients.

    high importance

    Sets the importance of the message to High.

    importance low

    Sets the importance of the message to Low.


    Adds a signature at the end of the message. For more information about signatures, see Add a Signature.

    You have to create a signature before this button will do anything.

    check spelling

    Checks spelling in the text of the message. For more information about how to check spelling, see Learn About Spelling.


    Displays the Message Options dialog box. For more information about message options, see Set Message Options.

    Message Format list

    Sets the format of the message to HTML or Plain text. For more information about how to set format, see Format Messages.

What if I want to know more?

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